Current-state map
The trigger, input path, handoffs, systems, copies, delays, rework, exceptions, and completion state.
Second Shift discovery
Find the first workflow worth fixing.
A Shift Audit is a paid, evidence-based review of one repeated business process. It maps what actually happens, captures the baseline, identifies risk and exceptions, and ends with a written go or no-go.
What it includes
Observation before automation.
Baseline and friction
Current volume, frequency, time, failure rate, consequence, and evidence gaps.
First Fix decision
The smallest valuable outcome chain, required approvals, acceptance test, risk boundary, and a written proceed, park, or decline recommendation.
What happens first
A fit call before the audit.
The initial conversation identifies the painful process, intended approver, known systems, data sensitivity, measurement opportunity, and whether the business can provide representative examples and staff time.
The decision rule
Honest no-go is a deliverable.
If the process is not repeatable, measurable, supportable, or economically justified, the audit says so. Missing evidence produces a park decision—not a guess disguised as a blueprint.